Frequently Asked Questions
Everything you need to know about your musical journey with DeRosa Music.
How are instruments packaged for shipping?
We use professional-grade, shock-absorbent packaging and double-walled boxes to ensure your instrument arrives in perfect tuning and condition.
Do you offer a warranty on your products?
Yes, all new instruments come with a standard 12-month manufacturer warranty, covering any defects in materials or workmanship.
What is your return policy for instruments?
We offer a 30-day return policy. Instruments must be returned in their original packaging and original condition to qualify for a full refund.
Are instruments set up before they are sent out?
Absolutely. Every guitar, violin, and brass instrument undergoes a rigorous multi-point inspection and setup by our in-house technicians before shipping.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for higher-value purchases.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.